Skills & education
Education and skills I bring to your team.
Education & training
- Bachelor of Business Information TechnologyJKUAT, CBD Campus · Year 4 finalist, expected 2027
- Diploma in Business Information TechnologyThe Technical University of Kenya · Credit (Upper Division), 2021 to 2024 · 768 industry placement hours
- Certificate in Computer Hardware and Software RepairBell Institute of Technology, Nairobi · 2025
- KCSEKangundo High School · 2020
Certifications & badges
- Network Support and SecurityCisco · Issued Apr 2025View badge
- Network Addressing and Basic TroubleshootingCisco · Issued Feb 2025View badge
- Networking Devices and Initial ConfigurationCisco · Issued Feb 2025View badge
Skills
Systems administration
Windows administrationWorkstation & server deploymentSoftware installation & configurationPreventive maintenanceICT asset managementUser accounts & permissionsActive Directory & Group PolicyUpdates & patchingBackup & recoveryMicrosoft 365
Network support
LAN & Wi-Fi troubleshootingInternet connectivityNetwork monitoringNetwork systems supportIP addressing, DHCP & DNSRouters, switches & access pointsStructured cabling basicsCommand-line diagnostics (ping, ipconfig, tracert)
Tooling: network
Wiresharkping & tracertnslookup & ipconfigNmapAdvanced IP ScannerPuTTY / SSHiPerf & speed testsRouter & switch web consoles
Tooling: systems & management
Task Manager & Resource MonitorActive Directory Users & ComputersGroup Policy ManagementWindows Server ManagerRemote Desktop (RDP)Microsoft 365 admin centre
Support & security
Helpdesk & first-line supportTroubleshooting & escalationEnd-user trainingCybersecurity awarenessData protectionICT policy complianceAntivirus & endpoint protectionRemote desktop support
Productivity & systems
Excel (pivot tables)Word & PowerPointTechnical documentationPrinters & peripheralsEHR / hospital systems (APHIA-ONE)Python & Flask